it support service provider

Have you outgrown your current IT service provider?


Do you find yourself having to deal with the same recurring computer issues? Does it feel like these issues are just being patched over but never completely resolved?

Do you find yourself waiting for hours or even days for an issue to be resolved? If so, these are clear signs that your business has outgrown its current IT service provider.

As your business continues to grow and expand, technology begins to play an even bigger role in your day-to-day operations. A growing business means- more phone calls, additional computers and workstations for your staff, reliable backups to store your company’s data and the list goes on. It is no longer a luxury for your business, but a necessity to have a proper IT service provider look after your businesses network.

You might be thinking to yourself- “our current IT guy has got it covered, everything’s working fine”. But how can you be so sure he’s really got everything covered? Unless you have an extensive background in information technology for businesses, it’s going to be pretty difficult to make that call on your own. In today’s rapidly evolving technology driven world, it takes an expert to really dig deep into the core of your businesses infrastructure.


Here are a few questions you might want to ask yourself if you think you might have outgrown your current IT support:


Is my current IT provider making suggestions on how technology could assist in growing my business?

Your IT provider should not only resolve your IT issues, but they should also have your businesses best interest in mind. You should expect more than just a simple break-fix service from them. The reason you hire an IT service provider in the first place is for their knowledge and expertise in the tech industry.

Not only should they solve your issues, but they become your business partner offering IT consulting aligned with your company goals. Your IT service provider should consistently make suggestions on how technology can better your business to maximize productivity and ultimately your profit.


We already have an independent contractor we rely on when we have issues, isn’t that good enough?

This is the common route most small businesses take when it comes to having someone to rely on when your technology stops working. An independent contractor only looks at your network when you call him for a problem. They work on a break-fix model, something breaks you call them. While this might seem like the cheaper route, there are a few key factors most small business owners don’t take into account.

Sure you might only be paying your contractor sporadically when an issue arises, but how can you possibly have a budget for these expenses? Technology is unpredictable, and unless you have a managed IT service provider, your IT budget will also be unpredictable. Not only is your budget for IT expenses unpredictable, but so is the quality of service you will receive from them.

A managed IT service provider is not only a more reliable solution to your technology problems, but rather than calling them when there is an issue, your service provider will be monitoring your network daily to prevent issues from happening in the first place. Not to mention, having a team of IT professionals working on your network versus one person trying to solve all of your problems is much more efficient.


If you are running a growing small business and see it expanding within the next few years, then you definitely need to consider bringing on a team of IT professionals to monitor, prevent and resolve your technology issues for you so that you can focus on running your business.


Netcom Solutions providing Managed IT services for small to mid-sized businesses for over 10 years throughout Miami & Fort Lauderdale, FL.


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Does your current IT provider measure up?

Not sure if your current IT provider has your best interest at heart? Or maybe your shopping around for an IT provider and don’t know where to start? Most business owners, unless you are familiar with IT, don’t really know what to look for in an IT provider.

Here are 10 basic criteria you should have in mind when considering an IT provider for your business.


1 .)Does the provider use a ticketing system to track SLA’s? At Netcom Solutions, all of our clients are under a Service Level Agreement in which we have a contractual obligation to start working on a ticket based on the severity. This ensures that urgent matters will be set as priority #1 and get resolved as quickly as possible, rather than waiting in line for your ticket to be resolved.

2.) Does the provider include surveys for customer satisfaction on every ticket created?Every ticket that is created with Netcom Solutions is followed with a short survey to ensure the clients satisfaction.

3.) Does the provider offer E&O insurance? Netcom Solutions has an Error and Omission insurance policy in place, which indicates how seriously we believe in protecting your data.

4.) Will the provider keep its Help Desk services local and NOT outsource its services overseas? Many companies outsource important services such as help desk to overseas vendors. At Netcom Solutions, all of our help desk services and the staff who provide them are local.

5.) Are the providers technical staff certified? At Netcom Solutions, we pride ourselves in our knowledagle staff and ensure our techs are up to date with the latest certifications.

6.) Will you be able to avoid getting nickel & dimed for every call or onsite visit? Our Netcom Solutions Managed Service plan covers unlimited support and onsite visits. Period.

7.) Will the company provide references?  Want to hear how our clients really feel about us? Netcom Soltuions encourages you to reach out to our existing client base to hear it straight from them. We have references available in a variety of professional fields including; medical, law, manufacturing, and more.

8.) Does the provider offer multiple offerings that are aligned with your business goals? We help you achieve your business goals by providing all-inclusive, strategic business technology solutions so that you can focus on whats most important- running and growing your business.

9.) Are they an established company? We’ve been in business for for 10 years. We’re a proud recipient of the MSPmentor’s Top 100 Managed Services Providers award for 2014!

10.) Does the provider follow up with existing clients to ensure customer satisfaction?Netcom Solutions schedules quarterly meetings with all of their clients to ensure customer satisfaction is met and make sure we have the most proactive solutions in place for the business.


Looking for more information on how to find the right IT provider for your business? Contact us we’ll be happy to help!

Managed Service Provider Award

Top 100 Managed Service Providers Award for 2015

MSP 2015 award

Netcom Solutions is a proud recipient of the Top 100 Small Business Managed Service Providers for 2015!


 The top 100 list is comprised of small business managed service providers across the country. This is the second year in a row that Netcom Solutions is honored to received the award. Netcom Solutions has been a leading Managed Service Provider in South Florida for the past ten years. MSPmentor is the ultimate guide to managed services and the leading global destination for managed service providers.