Do you find yourself having to deal with the same recurring computer issues? Does it feel like these issues are just being patched over but never completely resolved?
Do you find yourself waiting for hours or even days for an issue to be resolved? If so, these are clear signs that your business has outgrown its current IT service provider.
As your business continues to grow and expand, technology begins to play an even bigger role in your day-to-day operations. A growing business means- more phone calls, additional computers and workstations for your staff, reliable backups to store your company’s data and the list goes on. It is no longer a luxury for your business, but a necessity to have a proper IT service provider look after your businesses network.
You might be thinking to yourself- “our current IT guy has got it covered, everything’s working fine”. But how can you be so sure he’s really got everything covered? Unless you have an extensive background in information technology for businesses, it’s going to be pretty difficult to make that call on your own. In today’s rapidly evolving technology driven world, it takes an expert to really dig deep into the core of your businesses infrastructure.
Here are a few questions you might want to ask yourself if you think you might have outgrown your current IT support:
Is my current IT provider making suggestions on how technology could assist in growing my business?
Your IT provider should not only resolve your IT issues, but they should also have your businesses best interest in mind. You should expect more than just a simple break-fix service from them. The reason you hire an IT service provider in the first place is for their knowledge and expertise in the tech industry.
Not only should they solve your issues, but they become your business partner offering IT consulting aligned with your company goals. Your IT service provider should consistently make suggestions on how technology can better your business to maximize productivity and ultimately your profit.
We already have an independent contractor we rely on when we have issues, isn’t that good enough?
This is the common route most small businesses take when it comes to having someone to rely on when your technology stops working. An independent contractor only looks at your network when you call him for a problem. They work on a break-fix model, something breaks you call them. While this might seem like the cheaper route, there are a few key factors most small business owners don’t take into account.
Sure you might only be paying your contractor sporadically when an issue arises, but how can you possibly have a budget for these expenses? Technology is unpredictable, and unless you have a managed IT service provider, your IT budget will also be unpredictable. Not only is your budget for IT expenses unpredictable, but so is the quality of service you will receive from them.
A managed IT service provider is not only a more reliable solution to your technology problems, but rather than calling them when there is an issue, your service provider will be monitoring your network daily to prevent issues from happening in the first place. Not to mention, having a team of IT professionals working on your network versus one person trying to solve all of your problems is much more efficient.
If you are running a growing small business and see it expanding within the next few years, then you definitely need to consider bringing on a team of IT professionals to monitor, prevent and resolve your technology issues for you so that you can focus on running your business.
Netcom Solutions providing Managed IT services for small to mid-sized businesses for over 10 years throughout Miami & Fort Lauderdale, FL.